Just installed Wazo, how do I configure sip soft phone?

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1

For the last 2 days I have struggled to get a SIP client connection to a freshly installed Wazo platform.

I followed the installation guide on the website, and everything went on smoothly. I am able to login to the Wazo ui, all fine. I create a new user, created a line. all fine.

But I can’t seem to get a sip client connection working. I am using Zopim, and Sippy.

I don’t think I am entering the settings wrong. I put in the sip domain, username and password. Nothing. Just an error 408. I checked firewall settings, and doesn’t look like that’s the problem, port 5060 is open.

Any help will be greatly appreciated.

Thanks

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Hello, are you using the sip line credentials or the user credentials? Can you show us some logs from asterisk or sip capture.

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Thanks for the reply @quitana. I really appreciate.

Apparently there was no log on the asterisk end, which made me think the service is not getting this request.

Later found out it was a simple firewall issue.

For anyone deploying Wazo on a Google VM instance, remember to create firewall rules that will allow sip connections.

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