Resource Not Found - Context was not found ('name': 'default')

English Installation/Configuration
1

Hi all, just installed the Wazo class 5 Unified Communcation in my debian linux and it started successfully, but I need to import some users via the https://localhost/engine/users browser UI with the import CSV button and this user info:
firstname,lastname,exten,context,line_protocol
John,Doe,1000,default,sip
George,Clinton,1001,default,sip
Bill,Bush,1002,default,sccp
which is from this instruction: http://documentation.wazo.community/en/stable/administration/users/csv_import.html
when I tried to import the above csv file, I got this error:

Resource Not Found - Context was not found (‘name’: ‘default’)

Not sure what I got wrong, please help!
Thanks

2

I may be asking a dumb question but …

Did you create a default (Internal) Context in

Advanced → Contexts

with the appropriate Range that includes the extensions you are importing?

3

Thanks for your response, I realized that and created a default context, but after I tried again to load the csv, it gave me another error:
Input Error - Extension ‘1000’ is outside of range for context ‘default’
then I went back to check the default context I created, there is no places for me to specify the range of extension. any clues?
Thanks

4

You need to check the name and the range configured in your context configuration. Context is the routing plan of your system.

5

IN the context definition, there is no range parameter I can specify, this is what I created, there is no field for range:
Name: default
Label: default
Type: internal
Description: default
Contexts included

The above is from the browser UI: https://localhost/engine/users

6

Is the Context you Create an Internal Context?

If so, once you have created the Context,
Select it from the list of Contexts shown in
Advanced -> Contexts
click on the Edit (Pencil) Icon
and click on the second tab.

The second tab only appears after you save the Context, NOT in the initial creation of the Context.

It is in the second tab that the Range is entered. Click the Add icon (+ sign) in that tab and you will see new fields in which you put Start and End of the Range.

7

Thanks for your instruction, now it worked.
Thanks again for your help.
Also is there a document about how to set up the whole thing from the web GUI interface? I can only find this one: http://documentation.wazo.community/en/stable/administration/users/users.html#function-keys
but this is the api.

8

I am creating such a document and will share as soon as I have a couple of things figured out:

  • Paging
  • Parking

and hopefully get Conferences to work in a way that holds others off the conference until the Admin initiates the conference.

Probalby within a week or 2 ?

9

Ok, that is great, currently it seems we are in lack of instructions and documents.
also I am trying to load this csv from the web ui:
firstname,lastname,exten,context,line_protocol,incall_exten,incall_context
Mary,Lu,1000,default,sip,2050,from-extern
I already created the from-extern incall context, but somehow I got this error:

Resource Error - User is associated with a Line (‘user_id’: 10, ‘line_id’: 10)
Not sure where I missed configuration, any clues?
Thanks for your help!

10

I don’t import my data; I enter it using the Web UI, so I have not faced what you are facing.

I know that when you first create a user with the Web UI, it randomly assigns the LineName and Password. I then go back in and change, using the Lines interface, the LineName and Password.

So maybe there is an issue with importing Line Names?

As for the documentation, the Wazo team is trying to create a platform for Partners - who use REST and APIs - to install and configure Wazo, so the Web UI, since it is predominantly for amateurs like us, is left for the community to help each other with.

I have had some great help from the Wazo team to get this far, so hopefully, soon, when I finish the last 3 items (above), I can share the document for others.

11

Ok, thanks very much

12

There werre two questions in this thread.

The first one was answered and it solved your problem, so make sure to Check the “Solution” box on that answer.

That way, when people are reviewing the list of Topics, they can see that the question was answered.