Issue with directories with national prefix

English Installation/Configuration
1

Hi everyone,

I have an issue with wazo directories on 18.03. They’re working with a trunk but not for another :

[Apr  1 13:33:58] VERBOSE[26913][C-000000bb] pbx.c: Executing [s@did:13] UserEvent("SIP/Trunk-OVH-000002fd", "Did,XIVO_SRCNUM: 06XXXXXXXX,XIVO_SRCNAME: +336XXXXXXXXXX,XIVO_EXTENPATTERN: 0XXXXXXXXX,CHANNEL: SIP/Trunk-OVH-000002fd,XIVO_SRCTON: 0,XIVO_SRCRDNIS: ") in new stack
[Apr  1 13:35:30] VERBOSE[28002][C-000000bc] pbx.c: Executing [s@did:13] UserEvent("SIP/PattonXXX-00000304", "Did,XIVO_SRCNUM: 06XXXXXXXX,XIVO_SRCNAME: Money PENNY,XIVO_EXTENPATTERN: 7000,CHANNEL: SIP/PattonXXX-00000304,XIVO_SRCTON: 0,XIVO_SRCRDNIS: ") in new stack

The trunk which doesn’t work is OVH and the other one is regular T0 with voip gateway.
I believe it has something to do with the +33 but id don’t know what to do, there is nothing logged in /var/log/xivo-dird.log for these calls.

I read in an old doc

The reverse directory lookup use the caller ID number after it has been modified by xivo_in_callerid.conf

So i shouldn’t have to change anything ?

https://wazo.readthedocs.io/en/wazo-16.16/installation/postinstall.html#callerid-num-normalization

Any help on this topic would be very much appreciated, i’m stuck on that since 2 months

thank you

2

nobody had this issue before ? I really don’t know what to do next…

3

What you can do is to add some code in the backend to get more logs. The function to get the name from the number is first_match. You should find it in /usr/lib/python3/dist-packages/wazo_dird/plugins/name_of_your_backend/plugin.py

Check that the below line are already present.

import logging
logger = logging.getLogger(__name__)

Then you can use “logger.info(Value to check : ‘%s’, the_variable_you_want_to_inspect)” to add the value in /var/log/wazo-dird.log

4

thanks a lot, i’ll try that