Installation Issues

Bonjour,

J’ai un probléme au niveau de l’execution du playbook et je souhaite avoir une aide s’il vous plait!
Ci-dessous le message d’erreur;

TASK [uc-engine : Install wazo-platform] ****************************************************************************************************************************************************
fatal: [localhost]: FAILED! => {“cache_update_time”: 1576766900, “cache_updated”: false, “changed”: false, “msg”: “’/usr/bin/apt-get -y -o “Dpkg::Options::=–force-confdef” -o “Dpkg::Options::=–force-confold” install ‘wazo-platform’’ failed: E: Unable to correct problems, you have held broken packages.\n”, “rc”: 100, “stderr”: “E: Unable to correct problems, you have held broken packages.\n”, “stderr_lines”: [“E: Unable to correct problems, you have held broken packages.”], “stdout”: “Reading package lists…\nBuilding dependency tree…\nReading state information…\nSome packages could not be installed. This may mean that you have\nrequested an impossible situation or if you are using the unstable\ndistribution that some required packages have not yet been created\nor been moved out of Incoming.\nThe following information may help to resolve the situation:\n\nThe following packages have unmet dependencies:\n wazo-platform : Depends: wazo-service but it is not going to be installed\n Depends: xivo-monitoring but it is not going to be installed\n”, “stdout_lines”: [“Reading package lists…”, “Building dependency tree…”, “Reading state information…”, “Some packages could not be installed. This may mean that you have”, “requested an impossible situation or if you are using the unstable”, “distribution that some required packages have not yet been created”, “or been moved out of Incoming.”, “The following information may help to resolve the situation:”, “”, “The following packages have unmet dependencies:”, " wazo-platform : Depends: wazo-service but it is not going to be installed", " Depends: xivo-monitoring but it is not going to be installed"]}
to retry, use: --limit @/root/wazo-ansible/uc-engine.retry

[French via Google translate]

S’agit-il de votre installation initiale de Wazo sur une nouvelle installation du système d’exploitation?

Ou est-ce après quelques hoquets et une tentative de réinstallation?

J’ai jsut eu exactement le même problème, mais c’était après une installation échouée et j’ai essayé de l’écraser avec une nouvelle installation.

Si tel est votre scénario, recommencez avec une nouvelle installation du système d’exploitation et une nouvelle installation de wazo. Je l’ai fait et tout a bien fonctionné.

[English]

Is this your iniital install of Wazo on a fresh OS install?

Or is this after some hiccups and an attempt to reinstall?

I jsut had the exact same issue but it was after I had a failed install and tried overwriting it with a fresh install.

If this is your scenario, start over with a fresh OS install and a fresh wazo install. I did and evrything worked fine.