Impossible to upgrade from 18.03 to 19.12

English Installation/Configuration
1

Hello Dear Wazo community !

I’m encountering an issue when trying to upgrade from 18.03 to 19.12:
The wazo-upgrade task is starting, but stops immediately because it claims the 23_load_wazo_user_from_file.py file, which one does not exist.

Did someone already face this one ?

Many thanks for any clue :wink:

Below are the detailed logs :

# wazo-upgrade
Upgrading wazo-upgrade
Reading package lists...
Building dependency tree...
Reading state information...
xivo-upgrade is already the newest version (19.14~20190925.180051.ce3a5c8.deb9).
The following packages were automatically installed and are no longer required:
  libdumbnet1 libmspack0 libxerces-c3.1 libxml-security-c17v5
Use 'apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 89 not upgraded.
Switching to pelican-stretch distribution
Reading package lists...
Building dependency tree...
Reading state information...
xivo-dist is already the newest version (19.13~20190912.194304.99cafb1.deb9).
The following packages were automatically installed and are no longer required:
  libdumbnet1 libmspack0 libxerces-c3.1 libxml-security-c17v5
Use 'apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 89 not upgraded.
installed version : 18.03
proposed update	: 19.12

Asterisk will be upgraded from version 15 to 16. You might be impacted if you have:

* custom Asterisk configuration (other than custom dialplan)
* custom application using AMI or ARI
* custom Asterisk modules (e.g. codec_g729a.so)

If you find yourself in one of these cases, you should make sure that
your customizations still work with Asterisk 16. Please refer to
http://documentation.wazo.community/en/stable/upgrade/18.12/asterisk_16.html
for more information.

Would you like to upgrade your system (all services will be restarted) [Y/n]? 
Executing upgrade script /usr/share/xivo-upgrade/pre-stop.d/01_dump_xivo_user_to_file.py...
execute the following script before upgrading your wazo:
/usr/share/xivo-upgrade/post-start.d/23_load_wazo_user_from_file.py -f
Failed to execute /usr/share/xivo-upgrade/pre-stop.d/01_dump_xivo_user_to_file.py
Please, fix this issue before re-executing wazo-upgrade
2

Hi everybody,

It is now fixed, here is the answer if this can help somebody else :

I had to cleanup the /var/lib/xivo-upgrade/xivo_user_dump.json file (generated during an old update), then I was able to upgrade and everything went fine !

Thanks a lot.

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