Can someone PLEASE help me configure Wazo to use E164 Dialing Mode configuration?
I am on Wazo 26.08 and I use the web gui to configure my system so please provide web gui instructions if possible. If you cannot provide web gui instructions, any help is appreciated.
I have just ported my phone to voip.ms and they use the E164 Dialing Mode (NOT the NANPA Dialing Mode).
I have been able to successfully register my trunk/DID to voip.ms. The voip.ms portal shows the trunk as registered and “pjsip show registrations” show it registered at the Wazo server. The customer support people at voip.ms (who have been very helpful and professional but are not Wazo experts) have also confirmed that my registration settings are correct.
But I cannot get the Outcall or Incall settings to work in Wazo.
For Incoming calls:
When I dial the number, the portal at voip.ms shows it reaching voip.ms but the person dialing hears an error message (depending on the carrier) something along the lines of “HB1 Your call cannot be completed as dialed”
I have edited the settings at /etc/xivo/asterisk/xivo_in_callerid.conf to have North American processing be:
[northamerican]
comment = local number within North America - 10 digits, not including leading 1 - conbert to E164
callerid = [1]\d{2}[2-9]\d{2}\d{4}$
strip =
add = +1
[northamerican2]
comment = local number within North America - 10 digits, with leading 0 or 1 - convert to E164
callerid = [2][2-9]\d{2}[2-9]\d{2}\d{4}$
strip = 1
add = +1
[northamerican3]
comment = local number within North America - 11 digits with leading +1 - do nothing; this is in E164 format
callerid = ^+1[2-9]\d{2}[2-9]\d{2}\d{4}$
strip =
add =
I tried editing the incoming Extension settings at Call Management → Incalls → From External : +12125555555 (actual number used in my system but edited for security)
I used to have just 2125555555 which had worked with the previous trunk provider (Vitelity) but not voip.ms (which I think actually does implement E164 fully)
but Wazo would not let me include the + in the definition so I used 12125555555
but that did not work either.
I have similar issues with Outgoing call setup but I wanted first to get incoming setup working and then get Outgoing working, so any help on the Incoming setup is GREATLY appreciated and I’ll come back for Outgoing later (unless you really feel generous and can help me with both.