# "Wazo authentication server connection error" après installation LetsEncrypt

**URL:** <https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088>\
**Category:** Installation/Configuration\
**Created:** [June 28, 2022, 8:35pm UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088 "2022-06-28T20:35:35Z")\
**Posts on this page:** 16\
**Page:** 1

<div class="post-metadata">

**Author:** ![ZaleXxXx](https://avatars.discourse-cdn.com/v4/letter/z/9e8a1a/32.png) [@ZaleXxXx](https://wazo-platform.discourse.group/u/ZaleXxXx)\
**Post date:** [June 28, 2022, 8:35pm UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/1 "2022-06-28T20:35:35Z")

</div>

Bonjour,

Après avoir suivi le tuto pour installer un certificat letsencrypt, impossible d’accéder à l’interface web.  
L’accès SSH est en revanche toujours possible

Premier message : “http error - object has no attribute message”  
Après installation de wazo-ui, le message devient : “Wazo authentication server connection error”

Je n’arrive pas à lister les utilisateurs avec la commande wazo-auth-cli user list --recurse  
j’obtiens ce message : HTTPConnectionPool(host=‘localhost’, port=9497): Max retries exceeded with url: /0.1/token (Caused by NewConnectionError(‘\<urllib3.connection.HTTPConnection object at 0x7f661b8f4470\>: Failed to establish a new connection: [Errno 111] Connection refused’))

On a essayé de remettre une sauvegarde, rien n’y fait.  
Pour info, mon seul objectif est de récupérer un tenant avec sa config client pour la mettre sur une nouvelle instance, donc si vous avez des solutions alternatives, je suis preneur.  
Sinon merci de votre aide, et s’il manque des infos, n’hésitez pas à demander, désolé si je n’ai pas suffisamment donné de détails 😉

---

<div class="post-metadata">

**Author:** ![quintana](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/quintana/32/916_2.png) [@quintana](https://wazo-platform.discourse.group/u/quintana)\
**Post date:** [June 28, 2022, 11:02pm UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/2 "2022-06-28T23:02:03Z")

</div>

Ton service d’authentification semble pas fonctionner. Il faut regarder les.logs de wazo-auth dans /var/log/.

Sylvain

---

<div class="post-metadata">

**Author:** ![ZaleXxXx](https://avatars.discourse-cdn.com/v4/letter/z/9e8a1a/32.png) [@ZaleXxXx](https://wazo-platform.discourse.group/u/ZaleXxXx)\
**Post date:** [June 29, 2022, 6:44am UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/3 "2022-06-29T06:44:21Z")

</div>

> [@quintana](#):
>
> wazo-auth

Salut Sylvain,  
Dans auth.log je remarque beaucoup de mauvais password  
j’aimerais bien pouvoir le changer, mais je n’arrive toujours pas à voir l’utilisateur root

wazo-auth donne ceci :

```auto
> Traceback (most recent call last):
> File "/usr/bin/wazo-auth", line 11, in <module>
> load_entry_point('wazo-auth==1.0', 'console_scripts', 'wazo-auth')()
> File "/usr/lib/python3/dist-packages/pkg_resources/ __init__.py", line 489, in load_entry_point
> return get_distribution(dist).load_entry_point(group, name)
> File "/usr/lib/python3/dist-packages/pkg_resources/ __init__.py", line 2793, in load_entry_point
> return ep.load()
> File "/usr/lib/python3/dist-packages/pkg_resources/ __init__.py", line 2411, in load
> return self.resolve()
> File "/usr/lib/python3/dist-packages/pkg_resources/ __init__.py", line 2417, in resolve
> module = __import__ (self.module_name, fromlist=[' __name__'], level=0)
> File "/usr/lib/python3/dist-packages/wazo_auth/main.py", line 11, in <module>
> from wazo_auth.config import get_config
> File "/usr/lib/python3/dist-packages/wazo_auth/config.py", line 7, in <module>
> from xivo.config_helper import read_config_file_hierarchy_accumulating_list
> ImportError: cannot import name 'read_config_file_hierarchy_accumulating_list' from 'xivo.config_helper' (/usr/lib/python3/dist-packages/xivo/config_helper.py)

```

---

<div class="post-metadata">

**Author:** ![quintana](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/quintana/32/916_2.png) [@quintana](https://wazo-platform.discourse.group/u/quintana)\
**Post date:** [June 29, 2022, 11:38pm UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/4 "2022-06-29T23:38:37Z")

</div>

Quand je vois ton erreur je me dis que tu as un soucis important sur ton installation. Le problème vient que ce service doit tourner correctement. As-tu upgrade ? Y a t’il eu des erreurs ?

---

<div class="post-metadata">

**Author:** ![ZaleXxXx](https://avatars.discourse-cdn.com/v4/letter/z/9e8a1a/32.png) [@ZaleXxXx](https://wazo-platform.discourse.group/u/ZaleXxXx)\
**Post date:** [June 30, 2022, 5:01pm UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/5 "2022-06-30T17:01:00Z")

</div>

Non pas d’upgrade j’ai déjà la dernière version (22.07)  
Je crains aussi en faisant un wizard que ça ne casse notre configuration actuelle…

En revanche, un wazo-upgrade me donne ces infos :

```auto
ImportError: cannot import name 'read_config_file_hierarchy_accumulating_list' f rom 'xivo.config_helper' (/usr/lib/python3/dist-packages/xivo/config_helper.py)
dpkg: error processing package wazo-auth (--configure):
 installed wazo-auth package post-installation script subprocess returned error exit status 1
Errors were encountered while processing:
 wazo-auth
E: Sub-process /usr/bin/dpkg returned an error code (1)
ERROR: You must configure Wazo by running the wizard (POST /api/confd/1.1/wizard ) before using wazo-upgrade

```

---

<div class="post-metadata">

**Author:** ![quintana](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/quintana/32/916_2.png) [@quintana](https://wazo-platform.discourse.group/u/quintana)\
**Post date:** [June 30, 2022, 7:52pm UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/6 "2022-06-30T19:52:43Z")

</div>

Ton installation est cassé en effet. wazo-confd ne semble pas tourner et ton package wazo-auth a eu un souci aussi. La dernière est 22.09 pour info.

---

<div class="post-metadata">

**Author:** ![ZaleXxXx](https://avatars.discourse-cdn.com/v4/letter/z/9e8a1a/32.png) [@ZaleXxXx](https://wazo-platform.discourse.group/u/ZaleXxXx)\
**Post date:** [July 1, 2022, 6:34am UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/7 "2022-07-01T06:34:28Z")

</div>

Tu sais s’il y a une chance de réparer ?  
En essayant de refaire tourner confd et réinstaller wazo-auth sans perdre les configs clients ?

Je regarde en attendant les infos disponibles et si des cas similaires ont été rencontrés.

> **[GitHub - wazo-platform/wazo-confd: Configuration service for Wazo using REST...](https://github.com/wazo-platform/wazo-confd)**
>
> Configuration service for Wazo using REST APIs. Contribute to wazo-platform/wazo-confd development by creating an account on GitHub.

---

<div class="post-metadata">

**Author:** ![quintana](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/quintana/32/916_2.png) [@quintana](https://wazo-platform.discourse.group/u/quintana)\
**Post date:** [July 1, 2022, 11:24am UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/8 "2022-07-01T11:24:20Z")

</div>

Oui y a pas de raison que tu ne puisses pas remettre sur pied. Faut regarder les logs de wazo-confd, le lancer et faire la mise à jour. Regarder les logs de la mise à jour aussi.  
Si tu fais un apt install wazo-auth ça te donne quoi comme logs ?

---

<div class="post-metadata">

**Author:** ![ZaleXxXx](https://avatars.discourse-cdn.com/v4/letter/z/9e8a1a/32.png) [@ZaleXxXx](https://wazo-platform.discourse.group/u/ZaleXxXx)\
**Post date:** [July 3, 2022, 1:45am UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/9 "2022-07-03T01:45:24Z")

</div>

> [@quintana](#):
>
> apt install wazo-auth

Quand je tape wazo-confd :

```auto
2022-07-03 03:00:09,133 [13871] (ERROR) (wazo_confd.main): undefined environment variable XIVO_UUID
2022-07-03 03:00:09,133 [13871] (CRITICAL) (root): XIVO_UUID environment variable is not set
Traceback (most recent call last):
  File "/usr/bin/wazo-confd", line 11, in <module>
    load_entry_point('wazo-confd==0.1', 'console_scripts', 'wazo-confd')()
  File "/usr/lib/python3/dist-packages/wazo_confd/main.py", line 33, in main
    set_xivo_uuid(config, logger)
  File "/usr/lib/python3/dist-packages/xivo/config_helper.py", line 148, in set_xivo_uuid
    config['uuid'] = get_xivo_uuid(logger)
  File "/usr/lib/python3/dist-packages/xivo/config_helper.py", line 143, in get_xivo_uuid
    raise UUIDNotFound()
xivo.config_helper.UUIDNotFound: XIVO_UUID environment variable is not set

```

Quand je regarde le log de wazo confd :

```auto
2022-07-03 00:32:28,555 [9903] (WARNING) (xivo.token_renewer): Creating token with wazo-auth failed (). Retrying in 32 seconds...

```

Quand je lance wazo-upgrade :

```auto
wazo-upgrade is already the newest version (22.07~20220425.131930.1196d88.deb10).
The following packages were automatically installed and are no longer required:
  asterisk-sounds-main asterisk-sounds-wav-fr-fr erlang-asn1 erlang-base
  erlang-crypto erlang-eldap erlang-ftp erlang-inets erlang-mnesia
  erlang-os-mon erlang-parsetools erlang-public-key erlang-runtime-tools
  erlang-snmp erlang-ssl erlang-syntax-tools erlang-tftp erlang-tools
  erlang-xmerl ethtool fail2ban fontconfig gdebi-core hdparm ipcalc
  isc-dhcp-server libalgorithm-c3-perl libb-hooks-endofscope-perl
  libb-hooks-op-check-perl libcairo2 libcgi-fast-perl libcgi-pm-perl
  libclass-c3-perl libclass-c3-xs-perl libclass-data-inheritable-perl
  libclass-method-modifiers-perl libclass-xsaccessor-perl libcurses-perl
  libdata-optlist-perl libdate-manip-perl libdatrie1 libdbi1
  libdevel-callchecker-perl libdevel-caller-perl
  libdevel-globaldestruction-perl libdevel-lexalias-perl
  libdevel-stacktrace-perl libdist-checkconflicts-perl
  libdynaloader-functions-perl libemail-date-format-perl libeval-closure-perl
  libexception-class-perl libexporter-tiny-perl libfcgi-perl
  libfile-copy-recursive-perl libgraphite2-3 libharfbuzz0b
  libhtml-template-perl libid3tag0 libio-multiplex-perl libipc-shareable-perl
  libirs-export161 libisccfg-export163 liblist-moreutils-perl
  liblog-dispatch-perl liblog-log4perl-perl libmad0 libmail-sendmail-perl
  libmime-lite-perl libmime-types-perl libmodule-implementation-perl
  libmodule-runtime-perl libmro-compat-perl libnamespace-autoclean-perl
  libnamespace-clean-perl libnet-cidr-perl libnet-ip-perl libnet-netmask-perl
  libnet-server-perl libnet-snmp-perl libnet-telnet-perl libopencore-amrnb0
  libopencore-amrwb0 libpackage-stash-perl libpackage-stash-xs-perl
  libpadwalker-perl libpango-1.0-0 libpangocairo-1.0-0 libpangoft2-1.0-0
  libparams-classify-perl libparams-util-perl
  libparams-validationcompiler-perl libpixman-1-0 libreadonly-perl
  libref-util-perl libref-util-xs-perl librole-tiny-perl librrd8 librrds-perl
  libsctp1 libsox-fmt-alsa libsox-fmt-base libsox3 libspecio-perl
  libsub-exporter-perl libsub-exporter-progressive-perl libsub-identify-perl
  libsub-install-perl libsub-quote-perl libsys-hostname-long-perl
  libterm-readkey-perl libthai-data libthai0 libtiff-tools
  libvariable-magic-perl libxcb-render0 libxcb-shm0 libxrender1 madplay monit
  munin munin-common munin-doc munin-node munin-plugins-core policycoreutils
  python-certbot-nginx python-netaddr python3-arrow python3-billiard
  python3-celery python3-cherrypy3 python3-contextlib2 python3-debian
  python3-ephem python3-flask-graphql python3-graphene python3-graphql-core
  python3-graphql-relay python3-graphql-server-core python3-h11 python3-h2
  python3-hpack python3-hstspreload python3-httpx python3-hyperframe
  python3-jaraco.functools python3-memcache python3-portend
  python3-progressbar python3-promise python3-pyfcm python3-pyinotify
  python3-rfc3986 python3-rx python3-setproctitle python3-sqlalchemy-utils
  python3-systemd python3-tempora python3-zc.lockfile rabbitmq-server rrdtool
  rsync selinux-utils smartmontools socat sox tcpdump vlan wazo-agentd
  wazo-agentd-cli wazo-agentd-client-python3 wazo-call-logd
  wazo-calld-client-python3 wazo-chatd wazo-debug wazo-dhcpd-update wazo-dird
  wazo-dist-upgrade wazo-dxtora wazo-dxtorc wazo-keyring wazo-libsccp
  wazo-market-client-python3 wazo-phoned wazo-plugind wazo-provd-cli
  wazo-provd-client wazo-purge-db wazo-service wazo-sounds-fr-fr
  wazo-sounds-main wazo-stat wazo-webhookd xivo-backup xivo-config
  xivo-fetchfw xivo-lib-fetchfw-python3 xivo-monitoring xivo-res-freeze-check
  xivo-swagger-doc xivo-sync xivo-utils
Use 'sudo apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 21 not upgraded.
                                                               1 not fully installed or removed.
                                                                                                After this operation, 0 B of additional disk space will be used.
                                                                                                                                                                Setting up wazo-auth (22.09~20220621.152040.9f743d7.deb10) ...
Upgrading wazo-auth database ...
Traceback (most recent call last):
  File "/usr/bin/wazo-auth-upgrade-db", line 11, in <module>
    load_entry_point('wazo-auth==1.0', 'console_scripts', 'wazo-auth-upgrade-db')()
  File "/usr/lib/python3/dist-packages/pkg_resources/ __init__.py", line 489, in load_entry_point
    return get_distribution(dist).load_entry_point(group, name)
  File "/usr/lib/python3/dist-packages/pkg_resources/ __init__.py", line 2793, in load_entry_point
    return ep.load()
  File "/usr/lib/python3/dist-packages/pkg_resources/ __init__.py", line 2411, in load
    return self.resolve()
  File "/usr/lib/python3/dist-packages/pkg_resources/ __init__.py", line 2417, in resolve
    module = __import__ (self.module_name, fromlist=[' __name__'], level=0)
  File "/usr/lib/python3/dist-packages/wazo_auth/main.py", line 11, in <module>
    from wazo_auth.config import get_config
  File "/usr/lib/python3/dist-packages/wazo_auth/config.py", line 7, in <module>
    from xivo.config_helper import read_config_file_hierarchy_accumulating_list
ImportError: cannot import name 'read_config_file_hierarchy_accumulating_list' from 'xivo.config_helper' (/usr/lib/python3/dist-packages/xivo/config_helper.py)
dpkg: error processing package wazo-auth (--configure):
 installed wazo-auth package post-installation script subprocess returned error exit status 1
Errors were encountered while processing:
 wazo-auth
E: Sub-process /usr/bin/dpkg returned an error code (1)
ERROR: You must configure Wazo by running the wizard (POST /api/confd/1.1/wizard) before using wazo-upgrade

```

J’ai donc tenté POST /api/confd/1.1/wizard :  
et là il me demande une info que je ne trouve pas, ne connais pas ou ne sais pas où chercher :

```auto
Please enter content (application/x-www-form-urlencoded) to be POSTed:

```

apt install wazo-auth me donne ceci :

```auto
ImportError: cannot import name 'read_config_file_hierarchy_accumulating_list' from 'xivo.config_helper' (/usr/lib/python3/dist-packages/xivo/config_helper.py)
dpkg: error processing package wazo-auth (--configure):
 installed wazo-auth package post-installation script subprocess returned error exit status 1
Errors were encountered while processing:
 wazo-auth
E: Sub-process /usr/bin/dpkg returned an error code (1)

```

Pour info, wazo-auth-cli user list me donne les infos suivantes :

```auto
HTTPConnectionPool(host='https', port=80): Max retries exceeded with url: //voip.kiao.fr:9497/0.1/token (Caused by NewConnectionError('<urllib3.connection.HTTPConnection object at 0x7fb4a4a9ff60>: Failed to establish a new connection: [Errno -2] Name or service not known'))

```

Je sens bien que je ne suis pas loin et que je rate un truc tout con…

J’ai fait un wazo-service status aussi, puis un wazo-service start :

```auto
wazo-service status
Checking database...
        NOK (current revision is c04ed3f6a685)
Checking services...
        unknown dahdi
        running wazo-plugind
        running wazo-webhookd
        running wazo-sysconfd
        running wazo-confgend
        running wazo-confd
        stopped wazo-auth
        running wazo-call-logd
        running wazo-dxtora
        running wazo-provd
        running wazo-agid
        running asterisk
        running wazo-amid
        running wazo-agentd
        running wazo-dird
        running wazo-phoned
        running wazo-calld
        running wazo-websocketd
        running wazo-chatd
debian@vps-716432a2:~$ sudo wazo-service start
Waiting for services to start successfully...
        starting dahdi ... ignored
        starting wazo-auth ...Failed to start wazo-auth.service: Unit wazo-auth.service not found.
 NOK
Opening port 5060.

```

Ensuite systemctl status wazo-auth.service

```auto

● wazo-auth.service - wazo-auth server
   Loaded: loaded (/lib/systemd/system/wazo-auth.service; disabled; vendor preset: enabled)
   Active: activating (auto-restart) (Result: exit-code) since Sun 2022-07-03 12:48:29 CEST; 4s ago
  Process: 3726 ExecStart=/usr/bin/wazo-auth (code=killed, signal=TERM)
  Process: 3727 ExecStartPost=/usr/bin/wazo-auth-wait (code=exited, status=1/FAILURE)
 Main PID: 3726 (code=killed, signal=TERM)

```

Et enfin journalctl -xe :

```auto
-- Support: https://www.debian.org/support
--
-- Automatic restarting of the unit wazo-auth.service has been scheduled, as the result for
-- the configured Restart= setting for the unit.
Jul 03 12:49:40 vps-716432a2 systemd[1]: Stopped wazo-auth server.
-- Subject: A stop job for unit wazo-auth.service has finished
-- Defined-By: systemd
-- Support: https://www.debian.org/support
--
-- A stop job for unit wazo-auth.service has finished.
--
-- The job identifier is 22523 and the job result is done.
Jul 03 12:49:40 vps-716432a2 systemd[1]: wazo-auth.service: Start request repeated too quickly.
Jul 03 12:49:40 vps-716432a2 systemd[1]: wazo-auth.service: Failed with result 'exit-code'.
-- Subject: Unit failed
-- Defined-By: systemd
-- Support: https://www.debian.org/support
--
-- The unit wazo-auth.service has entered the 'failed' state with result 'exit-code'.
Jul 03 12:49:40 vps-716432a2 systemd[1]: Failed to start wazo-auth server.
-- Subject: A start job for unit wazo-auth.service has failed
-- Defined-By: systemd
-- Support: https://www.debian.org/support
--
-- A start job for unit wazo-auth.service has finished with a failure.
--
-- The job identifier is 22523 and the job result is failed.
Jul 03 12:49:40 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:40,471 [8212] (INFO) (flask.app): request: GET http://localhost:9489/0.1/status {'Host': 'localhost:9489', 'User-Agent': 'python-requests/2.21.0', 'Accept-Encoding': 'gzip, d
Jul 03 12:49:40 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:40,474 [8212] (ERROR) (xivo.rest_api_helpers): Authentication server unreachable: {'auth_server_host': 'localhost', 'auth_server_port': 9497, 'original_error': "HTTPConnectio
Jul 03 12:49:40 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:40,475 [8212] (INFO) (flask.app): response: (127.0.0.1) GET http://localhost:9489/0.1/status 503
Jul 03 12:49:40 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:40,886 [8212] (WARNING) (xivo.token_renewer): Creating token with wazo-auth failed (). Retrying in 32 seconds...
Jul 03 12:49:41 vps-716432a2 wazo-plugind[9835]: 2022-07-03 12:49:41,813 [9835] (ERROR) (xivo.rest_api_helpers): wazo-plugind is not initialized: {}
Jul 03 12:49:41 vps-716432a2 wazo-plugind[9835]: 2022-07-03 12:49:41,815 [9835] (INFO) (flask.app): response: (127.0.0.1) GET http://localhost:9503/0.2/config 503
Jul 03 12:49:42 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:42,482 [8212] (INFO) (flask.app): request: GET http://localhost:9489/0.1/status {'Host': 'localhost:9489', 'User-Agent': 'python-requests/2.21.0', 'Accept-Encoding': 'gzip, d
Jul 03 12:49:42 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:42,485 [8212] (ERROR) (xivo.rest_api_helpers): Authentication server unreachable: {'auth_server_host': 'localhost', 'auth_server_port': 9497, 'original_error': "HTTPConnectio
Jul 03 12:49:42 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:42,485 [8212] (INFO) (flask.app): response: (127.0.0.1) GET http://localhost:9489/0.1/status 503
Jul 03 12:49:43 vps-716432a2 wazo-plugind[9835]: 2022-07-03 12:49:43,822 [9835] (ERROR) (xivo.rest_api_helpers): wazo-plugind is not initialized: {}
Jul 03 12:49:43 vps-716432a2 wazo-plugind[9835]: 2022-07-03 12:49:43,823 [9835] (INFO) (flask.app): response: (127.0.0.1) GET http://localhost:9503/0.2/config 503
Jul 03 12:49:44 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:44,491 [8212] (INFO) (flask.app): request: GET http://localhost:9489/0.1/status {'Host': 'localhost:9489', 'User-Agent': 'python-requests/2.21.0', 'Accept-Encoding': 'gzip, d
Jul 03 12:49:44 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:44,496 [8212] (ERROR) (xivo.rest_api_helpers): Authentication server unreachable: {'auth_server_host': 'localhost', 'auth_server_port': 9497, 'original_error': "HTTPConnectio
Jul 03 12:49:44 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:44,497 [8212] (INFO) (flask.app): response: (127.0.0.1) GET http://localhost:9489/0.1/status 503
Jul 03 12:49:45 vps-716432a2 wazo-plugind[9835]: 2022-07-03 12:49:45,831 [9835] (ERROR) (xivo.rest_api_helpers): wazo-plugind is not initialized: {}
Jul 03 12:49:45 vps-716432a2 wazo-plugind[9835]: 2022-07-03 12:49:45,833 [9835] (INFO) (flask.app): response: (127.0.0.1) GET http://localhost:9503/0.2/config 503
Jul 03 12:49:46 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:46,504 [8212] (INFO) (flask.app): request: GET http://localhost:9489/0.1/status {'Host': 'localhost:9489', 'User-Agent': 'python-requests/2.21.0', 'Accept-Encoding': 'gzip, d
Jul 03 12:49:46 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:46,507 [8212] (ERROR) (xivo.rest_api_helpers): Authentication server unreachable: {'auth_server_host': 'localhost', 'auth_server_port': 9497, 'original_error': "HTTPConnectio
Jul 03 12:49:46 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:46,508 [8212] (INFO) (flask.app): response: (127.0.0.1) GET http://localhost:9489/0.1/status 503
Jul 03 12:49:46 vps-716432a2 wazo-agid[10017]: 2022-07-03 12:49:46,831 [10017] (WARNING) (xivo.token_renewer): Creating token with wazo-auth failed (). Retrying in 32 seconds...
Jul 03 12:49:47 vps-716432a2 wazo-plugind[9835]: 2022-07-03 12:49:47,840 [9835] (ERROR) (xivo.rest_api_helpers): wazo-plugind is not initialized: {}
Jul 03 12:49:47 vps-716432a2 wazo-plugind[9835]: 2022-07-03 12:49:47,840 [9835] (INFO) (flask.app): response: (127.0.0.1) GET http://localhost:9503/0.2/config 503
Jul 03 12:49:48 vps-716432a2 wazo-webhookd[8423]: 2022-07-03 12:49:48,079 [8423] (WARNING) (xivo.token_renewer): Creating token with wazo-auth failed (). Retrying in 32 seconds...
Jul 03 12:49:48 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:48,514 [8212] (INFO) (flask.app): request: GET http://localhost:9489/0.1/status {'Host': 'localhost:9489', 'User-Agent': 'python-requests/2.21.0', 'Accept-Encoding': 'gzip, d
Jul 03 12:49:48 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:48,517 [8212] (ERROR) (xivo.rest_api_helpers): Authentication server unreachable: {'auth_server_host': 'localhost', 'auth_server_port': 9497, 'original_error': "HTTPConnectio
Jul 03 12:49:48 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:48,518 [8212] (INFO) (flask.app): response: (127.0.0.1) GET http://localhost:9489/0.1/status 503
Jul 03 12:49:49 vps-716432a2 wazo-plugind[9835]: 2022-07-03 12:49:49,845 [9835] (ERROR) (xivo.rest_api_helpers): wazo-plugind is not initialized: {}
Jul 03 12:49:49 vps-716432a2 wazo-plugind[9835]: 2022-07-03 12:49:49,847 [9835] (INFO) (flask.app): response: (127.0.0.1) GET http://localhost:9503/0.2/config 503
Jul 03 12:49:50 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:50,524 [8212] (INFO) (flask.app): request: GET http://localhost:9489/0.1/status {'Host': 'localhost:9489', 'User-Agent': 'python-requests/2.21.0', 'Accept-Encoding': 'gzip, d
Jul 03 12:49:50 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:50,527 [8212] (ERROR) (xivo.rest_api_helpers): Authentication server unreachable: {'auth_server_host': 'localhost', 'auth_server_port': 9497, 'original_error': "HTTPConnectio
Jul 03 12:49:50 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:50,528 [8212] (INFO) (flask.app): response: (127.0.0.1) GET http://localhost:9489/0.1/status 503
Jul 03 12:49:51 vps-716432a2 wazo-plugind[9835]: 2022-07-03 12:49:51,853 [9835] (ERROR) (xivo.rest_api_helpers): wazo-plugind is not initialized: {}
Jul 03 12:49:51 vps-716432a2 wazo-plugind[9835]: 2022-07-03 12:49:51,854 [9835] (INFO) (flask.app): response: (127.0.0.1) GET http://localhost:9503/0.2/config 503
Jul 03 12:49:52 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:52,534 [8212] (INFO) (flask.app): request: GET http://localhost:9489/0.1/status {'Host': 'localhost:9489', 'User-Agent': 'python-requests/2.21.0', 'Accept-Encoding': 'gzip, d
Jul 03 12:49:52 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:52,537 [8212] (ERROR) (xivo.rest_api_helpers): Authentication server unreachable: {'auth_server_host': 'localhost', 'auth_server_port': 9497, 'original_error': "HTTPConnectio
Jul 03 12:49:52 vps-716432a2 wazo-dird[8212]: 2022-07-03 12:49:52,538 [8212] (INFO) (flask.app): response: (127.0.0.1) GET http://localhost:9489/0.1/status 503
Jul 03 12:49:53 vps-716432a2 sudo[3811]: debian : TTY=pts/0 ; PWD=/home/debian ; USER=root ; COMMAND=/usr/bin/journalctl -xe
Jul 03 12:49:53 vps-716432a2 sudo[3811]: pam_unix(sudo:session): session opened for user root by debian(uid=0)

```

je vais regarder tout ça plus en profondeur

Merci en tout cas !

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<div class="post-metadata">

**Author:** ![quintana](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/quintana/32/916_2.png) [@quintana](https://wazo-platform.discourse.group/u/quintana)\
**Post date:** [July 4, 2022, 9:13pm UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/10 "2022-07-04T21:13:56Z")

</div>

Ça tourne dans quel environnement ton installation, parce que le souci c’est que tu n’a pas la variable XIVO\_UUID donc confd ne se lance pas et auth mon plus du coup.

---

<div class="post-metadata">

**Author:** ![ZaleXxXx](https://avatars.discourse-cdn.com/v4/letter/z/9e8a1a/32.png) [@ZaleXxXx](https://wazo-platform.discourse.group/u/ZaleXxXx)\
**Post date:** [July 4, 2022, 11:52pm UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/11 "2022-07-04T23:52:17Z")

</div>

Debian 10 sur un VPS OVH

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<div class="post-metadata">

**Author:** ![ZaleXxXx](https://avatars.discourse-cdn.com/v4/letter/z/9e8a1a/32.png) [@ZaleXxXx](https://wazo-platform.discourse.group/u/ZaleXxXx)\
**Post date:** [July 7, 2022, 1:59pm UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/12 "2022-07-07T13:59:51Z")

</div>

Bonjour Sylvain,

Il semble que je doive te poster l’UUID, mon camarade qui m’aide à la résolution l’a retrouvé.  
Est-ce que c’est une info que je peux indiquer publiquement ?  
Est-ce que c’est utile de te le transmettre ?

---

<div class="post-metadata">

**Author:** ![ZaleXxXx](https://avatars.discourse-cdn.com/v4/letter/z/9e8a1a/32.png) [@ZaleXxXx](https://wazo-platform.discourse.group/u/ZaleXxXx)\
**Post date:** [July 11, 2022, 7:40pm UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/13 "2022-07-11T19:40:28Z")

</div>

Misère de misère, on en est toujours au même point avec les erreurs pour relancer ce foutu service wazo-auth…  
on tourne en rond, si une âme charitable mais pas gratuite, qui accepterait, moyennant finances, de nous dépatouiller l’affaire, je serais grandement preneur !!

---

<div class="post-metadata">

**Author:** ![ZaleXxXx](https://avatars.discourse-cdn.com/v4/letter/z/9e8a1a/32.png) [@ZaleXxXx](https://wazo-platform.discourse.group/u/ZaleXxXx)\
**Post date:** [July 11, 2022, 7:50pm UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/14 "2022-07-11T19:50:19Z")

</div>

Wooohooooooooo  
J’ai réussi !!!

Alors pour info voici ce que j’ai exécuté comme commandes :

`sudo wazo-auth-bootstrap complete`

puis

`sudo apt update && apt install apache2-utils`

et enfin

`sudo apt upgrade`

Et bam c’est relancé !

Merci de ton aide, je me suis beaucoup orienté sur le service que tu as vu défectueux, bonne soirée Sylvain !

---

<div class="post-metadata">

**Author:** ![quintana](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/quintana/32/916_2.png) [@quintana](https://wazo-platform.discourse.group/u/quintana)\
**Post date:** [July 11, 2022, 8:05pm UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/15 "2022-07-11T20:05:43Z")

</div>

😱😱😱😱😱😱  
Oulala ta solution me fait peur !  
C’est clairement pas normal.

---

<div class="post-metadata">

**Author:** ![ZaleXxXx](https://avatars.discourse-cdn.com/v4/letter/z/9e8a1a/32.png) [@ZaleXxXx](https://wazo-platform.discourse.group/u/ZaleXxXx)\
**Post date:** [July 11, 2022, 8:10pm UTC](https://wazo-platform.discourse.group/t/wazo-authentication-server-connection-error-apres-installation-letsencrypt/1088/17 "2022-07-11T20:10:16Z")

</div>

Alors pour le coup, tout n’est pas résolu, je pense avoir perdu quelques infos dans la bataille, puisque sur mon appli, je ne parviens toujours pas à me connecter…

La peur a été mon alliée 🤣