# Lose registration when internet fails but not regain registration when internet comes back **URL:** \ **Category:** Installation/Configuration\ **Created:** [August 23, 2023, 3:41pm UTC](https://wazo-platform.discourse.group/t/lose-registration-when-internet-fails-but-not-regain-registration-when-internet-comes-back/1313 "2023-08-23T15:41:31Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Ramblin](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/ramblin/32/34_2.png) [@Ramblin](https://wazo-platform.discourse.group/u/Ramblin)\ **Post date:** [August 23, 2023, 3:41pm UTC](https://wazo-platform.discourse.group/t/lose-registration-when-internet-fails-but-not-regain-registration-when-internet-comes-back/1313/1 "2023-08-23T15:41:31Z")
Anyone have any ideas on how to solve an issue with trunks NOT automatically returning to registering after an outage has ben restored, even after a system reboot? I am having an intermittent issue which is ongoing and causing issues. Does anyone have configuration suggestions (or other suggestions) that could alleviate the issue? I am on Wazo 23.10 on a Provmox VM. My 5 trunks are all with Vitelity. I have a fixed external IP address for my location and fixed internal IP address for the NATted Wazo server in my location. This configuraiton has been in place for over a year and normally works very well for my small home/office installation with 8 landline IP Phones and a few other softphones occasionally connected. The problem is when I lose internet connection, which can happen about once a month. The trunks connected to Vitelity lose registration when the internet connection goes down but if the internet outage is not a quick blip (ie lasts, say, 5 minutes or more), when the interent is restored, the trunks connected to Vitelity do NOT come back. Instead, when I enquire with `asterisk -rx "pjsip show registrations"` I get back, for each of the 5 Vitelity trunks a status of rejected. The trunks will NOT re-register by themselves and will NOT re-register even if I reboot the system. I need to shutdown the system and wait at least 15 minutes to start the system and then all is well again. So it sounds like a firewall/fail2ban issue but I canot figure out what firewall/fail2ban issue would cause this, especially since a temporary (15 minute) shutdown and startup restores all to normal. To say the least, not a good scenario. And since My “users” are my wife and daughter (and my clients and our friends who call), having them unhappy is not a good thing. Unfortunately/Fortunately, the issue intermittent and troubleshooting/testing solutions is not easy to manage so I am asking if anyone has seen a similar issue and if so, what was their solution? My trunk registration with Vitelity is set in a Template for all trunks and includes, in the Endpoint settings: `identify_by username,auth_username,ip` I include this bit if information since I read somewhere that NOT using IP registration is a potential issue but I want to be able to differentiate which trunks are in use so would prefer to keep the identify\_by setting as is but if it is causing the issue, then I will change. I also read somewhere that if the provider sends a 403 (instead of 401) response to a lost registration this could cause the issue and in chan\_sip there was a setting called `register_retry_403=yes` but I cannot find an equivalent in chan\_pjsip nor would I know where to enter it using the Wazo GUI (which is what I use for all configurations) So, I have exhausted my technical knowledge. Anyone have any ideas on how to solve the issue of trunks NOT automatically returning to registering after an outage has been restored, even after a system reboot? ---
**Author:** ![quintana](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/quintana/32/916_2.png) [@quintana](https://wazo-platform.discourse.group/u/quintana)\ **Post date:** [August 23, 2023, 6:31pm UTC](https://wazo-platform.discourse.group/t/lose-registration-when-internet-fails-but-not-regain-registration-when-internet-comes-back/1313/2 "2023-08-23T18:31:12Z")
Can you check with sngrep? Trace is welcome for help. ---
**Author:** ![Ramblin](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/ramblin/32/34_2.png) [@Ramblin](https://wazo-platform.discourse.group/u/Ramblin)\ **Post date:** [August 23, 2023, 6:55pm UTC](https://wazo-platform.discourse.group/t/lose-registration-when-internet-fails-but-not-regain-registration-when-internet-comes-back/1313/3 "2023-08-23T18:55:05Z")
Thank you for the quick reply All trunks are currently registered and working, so when it happens again, I can use sngrep to get the connection status at that time. Is there anything you can suggest in the meantime that might be causing the issue? ---
**Author:** ![quintana](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/quintana/32/916_2.png) [@quintana](https://wazo-platform.discourse.group/u/quintana)\ **Post date:** [August 23, 2023, 7:09pm UTC](https://wazo-platform.discourse.group/t/lose-registration-when-internet-fails-but-not-regain-registration-when-internet-comes-back/1313/4 "2023-08-23T19:09:23Z")
Honestly i don’t know, i don’t think it’s an issue on Asterisk, but we need to have all informations. Sometimes it’s also an issue with the firewall packet inspector. ---
**Author:** ![Ramblin](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/ramblin/32/34_2.png) [@Ramblin](https://wazo-platform.discourse.group/u/Ramblin)\ **Post date:** [August 30, 2023, 9:04am UTC](https://wazo-platform.discourse.group/t/lose-registration-when-internet-fails-but-not-regain-registration-when-internet-comes-back/1313/5 "2023-08-30T09:04:15Z")
OK, It happened again last night and I saved the pcap file for 4 of the rejected registrations. They are al sending “OPTIONS” but not attempting to Register. I do not know how to send to you the pcap file since the forum only allows me to upload image files. I looked at sending you a message but it looks like it has the same upload restrictions. How can I get the pcap file to you? P.S. I am away for two days but will reply to any instructions you provide on my return. ---
**Author:** ![quintana](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/quintana/32/916_2.png) [@quintana](https://wazo-platform.discourse.group/u/quintana)\ **Post date:** [August 31, 2023, 11:47pm UTC](https://wazo-platform.discourse.group/t/lose-registration-when-internet-fails-but-not-regain-registration-when-internet-comes-back/1313/6 "2023-08-31T23:47:33Z")
Just send me on my e-mail, I’ll check. Sylvain ---
**Author:** ![Ramblin](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/ramblin/32/34_2.png) [@Ramblin](https://wazo-platform.discourse.group/u/Ramblin)\ **Post date:** [September 1, 2023, 12:17am UTC](https://wazo-platform.discourse.group/t/lose-registration-when-internet-fails-but-not-regain-registration-when-internet-comes-back/1313/7 "2023-09-01T00:17:42Z")
OK But I need your email to do that … 🙂 I assume your email is NOT [notifications@wazo-platform.discoursemail.com](mailto:notifications@wazo-platform.discoursemail.com) , which is the email from which forum notifications are sent If you want to keep your email off the forum, is a PM more secure? Richard ---
**Author:** ![quintana](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/quintana/32/916_2.png) [@quintana](https://wazo-platform.discourse.group/u/quintana)\ **Post date:** [September 1, 2023, 12:29am UTC](https://wazo-platform.discourse.group/t/lose-registration-when-internet-fails-but-not-regain-registration-when-internet-comes-back/1313/8 "2023-09-01T00:29:52Z")
sylvain at wazo, you already sent me an e-mail, that why I don’t give you again ;-). ---
**Author:** ![Ramblin](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/ramblin/32/34_2.png) [@Ramblin](https://wazo-platform.discourse.group/u/Ramblin)\ **Post date:** [September 3, 2023, 6:22pm UTC](https://wazo-platform.discourse.group/t/lose-registration-when-internet-fails-but-not-regain-registration-when-internet-comes-back/1313/9 "2023-09-03T18:22:20Z")
I thought I had previously sent you an email but I guess I did not store the email address when I did. I will this time. I will PM you my email address so you can send me your email address. Richard ---
**Author:** ![sduthil](https://avatars.discourse-cdn.com/v4/letter/s/e56c9b/32.png) [@sduthil](https://wazo-platform.discourse.group/u/sduthil)\ **Post date:** [January 26, 2024, 9:52am UTC](https://wazo-platform.discourse.group/t/lose-registration-when-internet-fails-but-not-regain-registration-when-internet-comes-back/1313/10 "2024-01-26T09:52:04Z")
FYI the new PJSIP options replacing `register_retry_403` are: - `forbidden_retry_interval` (in seconds, 0 by default) - `fatal_retry_interval` (in seconds, 0 by default) ---
**Author:** ![Ramblin](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/ramblin/32/34_2.png) [@Ramblin](https://wazo-platform.discourse.group/u/Ramblin)\ **Post date:** [January 26, 2024, 2:52pm UTC](https://wazo-platform.discourse.group/t/lose-registration-when-internet-fails-but-not-regain-registration-when-internet-comes-back/1313/11 "2024-01-26T14:52:32Z")
@sduthil Thank you for the feeback on the replacement for `register_retry_403` I use the Wazo GUI so have entered them both into Menu → Call Management → Trunks {Select Trunk and Click Edit (pencil icon)} Registration In my case, since I have multiple Trunks with Vitelity, I actually put the new settings into the Template for the Vitelity Trunks Menu → Advanced → Sip Templates {Select Template and Click Edit (pencil icon)} Registration The good news: This sounds like it may be the solution The Bad/Good news: Bad: I have ot been able to test solutions since @quintana offered to look at my sngrep output Good: The inability to test is because I have not had an outage with Vitelity so have not yet been able to take this further. So you may have saved Sylvain some time … 🙂 Thank you again