# Just installed Wazo, how do I configure sip soft phone?

**URL:** <https://wazo-platform.discourse.group/t/just-installed-wazo-how-do-i-configure-sip-soft-phone/837>\
**Category:** English\
**Created:** [June 12, 2021, 11:23pm UTC](https://wazo-platform.discourse.group/t/just-installed-wazo-how-do-i-configure-sip-soft-phone/837 "2021-06-12T23:23:26Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![mayowa](https://avatars.discourse-cdn.com/v4/letter/m/ee7513/32.png) [@mayowa](https://wazo-platform.discourse.group/u/mayowa)\
**Post date:** [June 12, 2021, 11:23pm UTC](https://wazo-platform.discourse.group/t/just-installed-wazo-how-do-i-configure-sip-soft-phone/837/1 "2021-06-12T23:23:26Z")

</div>

For the last 2 days I have struggled to get a SIP client connection to a freshly installed Wazo platform.

I followed the installation guide on the website, and everything went on smoothly. I am able to login to the Wazo ui, all fine. I create a new user, created a line. all fine.

But I can’t seem to get a sip client connection working. I am using Zopim, and Sippy.

I don’t think I am entering the settings wrong. I put in the sip domain, username and password. Nothing. Just an error 408. I checked firewall settings, and doesn’t look like that’s the problem, port 5060 is open.

Any help will be greatly appreciated.

Thanks

---

<div class="post-metadata">

**Author:** ![quintana](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/quintana/32/916_2.png) [@quintana](https://wazo-platform.discourse.group/u/quintana)\
**Post date:** [June 13, 2021, 10:39am UTC](https://wazo-platform.discourse.group/t/just-installed-wazo-how-do-i-configure-sip-soft-phone/837/2 "2021-06-13T10:39:36Z")

</div>

Hello, are you using the sip line credentials or the user credentials? Can you show us some logs from asterisk or sip capture.

---

<div class="post-metadata">

**Author:** ![mayowa](https://avatars.discourse-cdn.com/v4/letter/m/ee7513/32.png) [@mayowa](https://wazo-platform.discourse.group/u/mayowa)\
**Post date:** [June 14, 2021, 10:20am UTC](https://wazo-platform.discourse.group/t/just-installed-wazo-how-do-i-configure-sip-soft-phone/837/3 "2021-06-14T10:20:56Z")

</div>

Thanks for the reply @quitana. I really appreciate.

Apparently there was no log on the asterisk end, which made me think the service is not getting this request.

Later found out it was a simple firewall issue.

For anyone deploying Wazo on a Google VM instance, remember to create firewall rules that will allow sip connections.