# Jitsi provisionnement erreur **URL:** \ **Category:** Installation/Configuration\ **Created:** [June 3, 2021, 3:10pm UTC](https://wazo-platform.discourse.group/t/jitsi-provisionnement-erreur/831 "2021-06-03T15:10:38Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![christophe54](https://avatars.discourse-cdn.com/v4/letter/c/b77776/32.png) [@christophe54](https://wazo-platform.discourse.group/u/christophe54)\ **Post date:** [June 3, 2021, 3:10pm UTC](https://wazo-platform.discourse.group/t/jitsi-provisionnement-erreur/831/1 "2021-06-03T15:10:39Z")
Bonjour, j’ai cette erreur lors du provisionnement avec Jitsi ```auto [2021-06-03 17:07:28.5397] VERBOSE[12980][C-00000001] res_agi.c: agi://localhost/provision,408386,192.168.0.120:5060: AGI handler 'provision' successfully executed [2021-06-03 17:07:28.5418] VERBOSE[12980][C-00000001] res_agi.c: AGI Script agi://localhost/provision completed, returning 0 [2021-06-03 17:07:28.5420] VERBOSE[12980][C-00000001] pbx.c: Executing [s@xivo-provisioning:5] GotoIf("PJSIP/apqhHnbnL2-00000000", "?ok:fail") in new stack [2021-06-03 17:07:28.5420] VERBOSE[12980][C-00000001] pbx_builtins.c: Goto (xivo-provisioning,s,8) [2021-06-03 17:07:28.5421] VERBOSE[12980][C-00000001] pbx.c: Executing [s@xivo-provisioning:8] Playback("PJSIP/apqhHnbnL2-00000000", "prov-error") in new stack [2021-06-03 17:07:28.5468] WARNING[12980][C-00000001] file.c: File prov-error does not exist in any format [2021-06-03 17:07:28.5468] WARNING[12980][C-00000001] file.c: Unable to open prov-error (format (ulaw|h264)): No such file or directory [2021-06-03 17:07:28.5468] WARNING[12980][C-00000001] app_playback.c: Playback failed on PJSIP/apqhHnbnL2-00000000 for prov-error ``` Quelqu’un peut il me dire ce qui peux bloquer ? Merci d’avance ---
**Author:** ![quintana](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/quintana/32/916_2.png) [@quintana](https://wazo-platform.discourse.group/u/quintana)\ **Post date:** [June 3, 2021, 11:50pm UTC](https://wazo-platform.discourse.group/t/jitsi-provisionnement-erreur/831/2 "2021-06-03T23:50:33Z")
Le code que tu dois taper ne semble pas fonctionner ou il y a une erreur sur le serveur de provisioning et il te dit qu’il y a une erreur mais il ne trouve pas le fichier dans le bon format d’où l’erreur dans la cli Asterisk. Il faut regarder les logs du service de provisioning pour voir ce qu’il se passe. ---
**Author:** ![christophe54](https://avatars.discourse-cdn.com/v4/letter/c/b77776/32.png) [@christophe54](https://wazo-platform.discourse.group/u/christophe54)\ **Post date:** [June 4, 2021, 6:41am UTC](https://wazo-platform.discourse.group/t/jitsi-provisionnement-erreur/831/3 "2021-06-04T06:41:48Z")
Bonjour, je ne vois pas d’erreur lors du provisioning, par contre lors d’une demande synchro ou de reset j’en ai ```auto 2021-06-04 08:37:26,346 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:37:26 +0000] "GET /0.2/dev_mgr/devices?sort=ip&sort_ord=ASC&recurse=False HTTP/1.1" 200 358 "-" "wazo-confd" 2021-06-04 08:37:26,374 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:37:26 +0000] "GET /0.2/cfg_mgr/configs/autoprov31a1e89c-3961-40c0-b088-c479766b2800 HTTP/1.1" 200 166 "-" "wazo-confd" 2021-06-04 08:37:26,442 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:37:26 +0000] "GET /0.2/dev_mgr/devices?sort=ip&sort_ord=ASC&recurse=False HTTP/1.1" 200 14 "-" "wazo-confd" 2021-06-04 08:37:41,938 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:37:41 +0000] "GET /0.2/dev_mgr/devices?q=%7B%22ip%22%3A+%22192.168.0.120%22%7D&sort=ip&sort_ord=ASC&recurse=True HTTP/1.1" 200 358 "-" "wazo-confd" 2021-06-04 08:37:41,964 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:37:41 +0000] "GET /0.2/cfg_mgr/configs/autoprov31a1e89c-3961-40c0-b088-c479766b2800 HTTP/1.1" 200 166 "-" "wazo-confd" 2021-06-04 08:37:42,344 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:37:42 +0000] "GET /0.2/dev_mgr/devices/21134903d8cd4451a2297f55a3dac39a HTTP/1.1" 200 355 "-" "wazo-confd" 2021-06-04 08:37:42,368 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:37:42 +0000] "GET /0.2/cfg_mgr/configs/autoprov31a1e89c-3961-40c0-b088-c479766b2800 HTTP/1.1" 200 166 "-" "wazo-confd" 2021-06-04 08:37:57,378 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:37:57 +0000] "GET /0.2/dev_mgr/devices?sort=ip&sort_ord=ASC&recurse=False HTTP/1.1" 200 358 "-" "wazo-confd" 2021-06-04 08:37:57,389 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:37:57 +0000] "GET /0.2/cfg_mgr/configs/autoprov31a1e89c-3961-40c0-b088-c479766b2800 HTTP/1.1" 200 166 "-" "wazo-confd" 2021-06-04 08:37:57,423 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:37:57 +0000] "GET /0.2/dev_mgr/devices?sort=ip&sort_ord=ASC&recurse=False HTTP/1.1" 200 14 "-" "wazo-confd" 2021-06-04 08:38:03,980 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:03 +0000] "GET /0.2/dev_mgr/devices/21134903d8cd4451a2297f55a3dac39a HTTP/1.1" 200 355 "-" "wazo-confd" 2021-06-04 08:38:04,003 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:03 +0000] "GET /0.2/cfg_mgr/configs/autoprov31a1e89c-3961-40c0-b088-c479766b2800 HTTP/1.1" 200 166 "-" "wazo-confd" 2021-06-04 08:38:04,121 [26809] (INFO) (provd.app): Synchronizing device 21134903d8cd4451a2297f55a3dac39a 2021-06-04 08:38:04,123 [26809] (INFO) (provd.app): Synchronizing device 21134903d8cd4451a2297f55a3dac39a with plugin xivo-jitsi-1 2021-06-04 08:38:04,126 [26809] (ERROR) (provd.app): Error while synchronizing device Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/provd/app.py", line 555, in dev_synchronize yield self._dev_synchronize_if_possible(device) Exception: Resynchronization not supported 2021-06-04 08:38:04,131 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:03 +0000] "POST /0.2/dev_mgr/synchronize HTTP/1.1" 201 - "-" "wazo-confd" 2021-06-04 08:38:04,154 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:04 +0000] "GET /0.2/dev_mgr/synchronize/2 HTTP/1.1" 200 17 "-" "wazo-confd" 2021-06-04 08:38:04,479 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:04 +0000] "GET /0.2/dev_mgr/devices?sort=ip&sort_ord=ASC&recurse=False HTTP/1.1" 200 358 "-" "wazo-confd" 2021-06-04 08:38:04,502 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:04 +0000] "GET /0.2/cfg_mgr/configs/autoprov31a1e89c-3961-40c0-b088-c479766b2800 HTTP/1.1" 200 166 "-" "wazo-confd" 2021-06-04 08:38:04,570 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:04 +0000] "GET /0.2/dev_mgr/devices?sort=ip&sort_ord=ASC&recurse=False HTTP/1.1" 200 14 "-" "wazo-confd" 2021-06-04 08:38:06,467 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:06 +0000] "GET /0.2/dev_mgr/devices/21134903d8cd4451a2297f55a3dac39a HTTP/1.1" 200 355 "-" "wazo-confd" 2021-06-04 08:38:06,478 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:06 +0000] "GET /0.2/cfg_mgr/configs/autoprov31a1e89c-3961-40c0-b088-c479766b2800 HTTP/1.1" 200 166 "-" "wazo-confd" 2021-06-04 08:38:10,693 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:10 +0000] "GET /0.2/dev_mgr/devices?sort=ip&sort_ord=ASC&recurse=False HTTP/1.1" 200 358 "-" "wazo-confd" 2021-06-04 08:38:10,705 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:10 +0000] "GET /0.2/cfg_mgr/configs/autoprov31a1e89c-3961-40c0-b088-c479766b2800 HTTP/1.1" 200 166 "-" "wazo-confd" 2021-06-04 08:38:10,737 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:10 +0000] "GET /0.2/dev_mgr/devices?sort=ip&sort_ord=ASC&recurse=False HTTP/1.1" 200 14 "-" "wazo-confd" 2021-06-04 08:38:17,181 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:16 +0000] "GET /0.2/dev_mgr/devices/21134903d8cd4451a2297f55a3dac39a HTTP/1.1" 200 355 "-" "wazo-confd" 2021-06-04 08:38:17,192 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:17 +0000] "GET /0.2/cfg_mgr/configs/autoprov31a1e89c-3961-40c0-b088-c479766b2800 HTTP/1.1" 200 166 "-" "wazo-confd" 2021-06-04 08:38:17,347 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:17 +0000] "GET /0.2/dev_mgr/devices/21134903d8cd4451a2297f55a3dac39a HTTP/1.1" 200 355 "-" "wazo-confd" 2021-06-04 08:38:17,359 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:17 +0000] "GET /0.2/cfg_mgr/configs/autoprov31a1e89c-3961-40c0-b088-c479766b2800 HTTP/1.1" 200 166 "-" "wazo-confd" 2021-06-04 08:38:17,420 [26809] (INFO) (provd.app): Synchronizing device 21134903d8cd4451a2297f55a3dac39a 2021-06-04 08:38:17,420 [26809] (INFO) (provd.app): Synchronizing device 21134903d8cd4451a2297f55a3dac39a with plugin xivo-jitsi-1 2021-06-04 08:38:17,421 [26809] (ERROR) (provd.app): Error while synchronizing device Traceback (most recent call last): File "/usr/lib/python2.7/dist-packages/provd/app.py", line 555, in dev_synchronize yield self._dev_synchronize_if_possible(device) Exception: Resynchronization not supported 2021-06-04 08:38:17,421 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:17 +0000] "POST /0.2/dev_mgr/synchronize HTTP/1.1" 201 - "-" "wazo-confd" 2021-06-04 08:38:17,433 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:17 +0000] "GET /0.2/dev_mgr/synchronize/3 HTTP/1.1" 200 17 "-" "wazo-confd" 2021-06-04 08:38:17,618 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:17 +0000] "GET /0.2/dev_mgr/devices?sort=ip&sort_ord=ASC&recurse=False HTTP/1.1" 200 358 "-" "wazo-confd" 2021-06-04 08:38:17,629 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:17 +0000] "GET /0.2/cfg_mgr/configs/autoprov31a1e89c-3961-40c0-b088-c479766b2800 HTTP/1.1" 200 166 "-" "wazo-confd" 2021-06-04 08:38:17,662 [26809] (INFO) (twisted): 127.0.0.1 - - [04/Jun/2021:06:38:17 +0000] "GET /0.2/dev_mgr/devices?sort=ip&sort_ord=ASC&recurse=False HTTP/1.1" 200 14 "-" "wazo-confd" ``` ---
**Author:** ![christophe54](https://avatars.discourse-cdn.com/v4/letter/c/b77776/32.png) [@christophe54](https://wazo-platform.discourse.group/u/christophe54)\ **Post date:** [June 5, 2021, 7:35am UTC](https://wazo-platform.discourse.group/t/jitsi-provisionnement-erreur/831/4 "2021-06-05T07:35:11Z")
Hello, j’ai trouvé mon erreur. J’ai été trop vite pas d’extension sur le compte user lié à la ligne SIP ^^ Avant de faire le provisioning, dans Advenced Context local renseigné l’onglet user Après sur le compte user renseigné dans UsersManager/Users/lines/Extensions et là tout fonctionne beaucoup mieux 🙂