# Jitsi Client Inbound Call not connecting **URL:** \ **Category:** Installation/Configuration\ **Created:** [July 30, 2025, 2:45pm UTC](https://wazo-platform.discourse.group/t/jitsi-client-inbound-call-not-connecting/1688 "2025-07-30T14:45:15Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![julienfr](https://yyz2.discourse-cdn.com/free1/user_avatar/wazo-platform.discourse.group/julienfr/32/797_2.png) [@julienfr](https://wazo-platform.discourse.group/u/julienfr)\ **Post date:** [August 1, 2025, 9:29am UTC](https://wazo-platform.discourse.group/t/jitsi-client-inbound-call-not-connecting/1688/2 "2025-08-01T09:29:20Z")
hi, you already created a topic: > [@Jitsi Client SIP configuration](https://wazo-platform.discourse.group/t/jitsi-client-sip-configuration/1687): > > I am new to wazo, I have completed the configuration of wazo and SIP trunk to use this SIP trunk provider successfully. However when I add a SIP username and password in jisti, I am able to connect however I cannot make calls see below sngrep -r logs below. Your assistance is greatly appreciated. REGISTER 73hscfqh@host-ip 73hscfqh@host-ip 6 102.223.57.52:50174 host-ip:5060 4 OPTIONS 73hscfqh@host-ip “73hscfqh@192.168.0.102 8 host-ip:5060 192.168.0.102:5060 5 SU… spaming the forum will not help ! Does internal calls working ? Did you follow this steps : [https://wazo-platform.org/uc-doc/administration/provisioning/jitsi/](https://wazo-platform.org/uc-doc/administration/provisioning/jitsi/) as: `To: sip:0684395631@host-ip14:05:54.569086 │ 401 Unauthorized │ │Via: SIP/2.0/UDP 192.168.0.102:5060` you may have network issue using a private network address … and you may hide your phone number too … privacy is important. i’m not good enough to guess what’s wrong with only that kind of log. good luck Thobani Mngoma ! cheers ! --- _[View the full topic](https://wazo-platform.discourse.group/t/jitsi-client-inbound-call-not-connecting/1688)._